SPM Property Management ranked #1 in the U.S. by Ellis Partners Mystery Shopping Service-4nd Qtr. 2012 Benchmark Ranking. Ellis is one of the nation’s leading apartment mystery shopping companies. SPM has ranked in the top 10 for the past five quarters as well.
Ellis’ Shopping Report Performance Comparison or “Benchmark Report” enables management companies to compare their leasing performance to other national and regional apartment operators.
Ellis’ mystery shoppers were sent to various SPM apartment communities, either by telephone or with an on-site visit, to test the leasing staff in a variety of areas. Each community shopped is scored based on ten benchmark questions about a variety of topics ranging from obtaining phone numbers and asking for a deposit, to overcoming objections, describing apartment features and making a positive first impression.